Refund policy
Refund rules for Bull VPN. Website payments are processed by YooKassa. Google Play purchases follow Google’s rules.
1. How to request
The digital service (VPN access) is considered provided once the paid period is activated on your account. Request a refund via Support or Telegram @vpnbull_bot. Include your key prefix and payment date/amount.
2. When a refund is usually available
- duplicate charge or a technical payment error on our / YooKassa side;
- payment succeeded but access was not activated within a reasonable time due to our fault (we will activate or refund after review);
- an auto-charge after you disabled auto-renew, if the charge happened because of our processing error.
3. When a refund may be declined
- the paid period already provided VPN access;
- a breach of the Terms of Service;
- we cannot identify the payment / account;
- the request is filed after a reasonable time (we recommend within 14 days of payment, unless consumer law in your case requires otherwise).
4. Timing
We typically review requests within 3–10 business days. Bank / YooKassa settlement after a refund is issued usually takes up to 10 business days.
5. Auto-renew
Disable auto-renew in the cabinet (Profile / billing) or via Support. Cancelling does not refund an already started paid period, but stops future charges.
6. Google Play
For subscriptions bought on Google Play, refunds and cancellation go through Google Play — not YooKassa on the website.